ERFI ANUGRAH

Photographer | Writer | Customer Solutions Engineer

erfi@erfianugrah.com•Den Bosch, Netherlands

github.com/erfianugrah•linkedin.com/in/erfianugrah•erfi.dev

Singapore citizen currently based in the Netherlands. I’m usually pissed at something one way or another. My entire identity revolves around that fact - my wanting to fix them, be it inanimate objects or even humans.

Experience

Senior Customer Solutions Engineer

Cloudflare• Total: 6y 6m

Netherlands

Oct 2024→Present1y 4m

Designing and implementing enterprise-grade solutions for complex customer requirements
Leading strategic technical discussions to address evolving customer use cases
Orchestrating seamless customer on-boarding and migration processes
Contributing to technical documentation and knowledge base development
Mentoring junior engineers and sharing technical expertise across teams

Key Achievements

•Q3 CSE of the Quarter (EMEA)Oct 2025

Customer Solutions Engineer

Cloudflare• Total: 6y 6m

Singapore(Jan 2021 – Mar 2023)•Netherlands(Mar 2023 – Oct 2024)

Jan 2021→Oct 20243y 9m

Elevating product adoption and addressing new use cases as they arise during the customers’ journey with Cloudflare
Handling customer escalations, complex on-boardings, and migrations as well as general technical project management

Portfolio & Work

Magic WAN and its Interoperability Cache using fetch() API Turnstile with HMTLRewriter API

Key Achievements

•Q2 CSE of the Quarter (EMEA)Jun 2024
•Q3 CSE of the Quarter (APJC)Sep 2022
•Q4 Cloudflare Capabilities AwardDec 2021

Solutions Engineer

Cloudflare• Total: 6y 6m

Singapore

Jul 2019→Dec 20201y 5m

Conducted POCs, demos, technical discussions for prospects, ranging from the bleeding edge start-ups to the monolithic traditional enterprises in the region, primarily within ASEAN
Conducted webinars, presented and demo-ed at tradeshows as well as hands-on developer-oriented events
On the post-sales side of things, accelerated adoption of technologies as well as aiding customers to eliminate some technical debt as well as helping customers under attack

Portfolio & Work

Cloudflare Platform Webinar Everyone at the Table

Key Achievements

•Q1 Most Valuable PlayerMar 2020

First Team-in-Charge, Acting Guard Commander

Singapore Police Force

KINS

May 2013→Mar 20151y 10m

Excelled in team management and security deployment.
Excelled in administration duties as well as taking over the Guard Commander post.
Assisted in managing and the operations of the training camp.
Resulting in non-incident operations of the camp.

Education

Bachelor - Bachelor of Business

Marketing (Honours with Merit) • Nanyang Technological University

Nanyang Business School

Aug 2015→Aug 20194y

Hosted and organised Azure Campus War workshop in NTU.
Collaborated with EEE with other MSPs to conduct Cloud Computing Workshop
Hosted and organised Azure Campus War workshop in NTU. Collaborated with EEE with other MSPs to conduct Cloud Computing Workshop