Work Experience
Cloudflare
Senior Customer Solutions Engineer
Oct 2024 – Present
Customer Solutions Engineer
Jan 2021 – Oct 2024
- Elevate product adoption and address new use cases during customers’ journey with Cloudflare
- Handle customer escalations, complex onboardings, and migrations
- Manage general technical projects
- Awards and Recognition:
- CSE of the Quarter (EMEA) Q2 2024
- CSE of the Quarter (APJC) Q3 2022
- Cloudflare Capabilities Award Q4 2021
- Most Customer Focused Award Q4 2021
Solutions Engineer
July 2019 – Dec 2020
- Conducted POCs, demos, and technical discussions for prospects, from startups to enterprises, primarily within ASEAN
- Led webinars, presentations, and demos at tradeshows and developer-oriented events
- Accelerated technology adoption and aided customers in eliminating technical debt
- Assisted customers during attacks
- Achievement: Won the MVP award in Q1 2020
Marketing Intern
July 2018 – Dec 2018
- Led APAC marketing campaigns, collaborating with demand gen, product, events, advertising & sales teams in HQ
- Launched integrated ABM campaigns (content syndication, ads, webinars & email drips)
- Developed a performance product webinar from the ground up
- Created integrated marketing campaigns for APAC field and partner events
- Executed weekly social media blog/product copy
- Formulated sales enablement fact sheet
- Authored a blog post
Advanced Materials Technologies
Marketing Intern
May 2017 – July 2017
- Conducted market research, profiling current and prospective business partners
- Created marketing assets including photos, logos, and videos
- Catalogued metal/ceramic injection and 3D printed parts for internal database
- Managed Salesforce reports and data entry for lead processing
Singapore Police Force
KINS, First Team-in-Charge, Acting Guard Commander
May 2013 – March 2015
- Excelled in team management and security deployment
- Performed administration duties and assumed Guard Commander role when needed
- Assisted in managing training camp operations, ensuring incident-free operations
Skills
- HTML/CSS
- Astro Web Framework
- React
- Python scripting
- Rust (basic)
- Grafana/Prometheus
- Gitops/devops
- Sysadmin
- Networking
- Kubernetes
Languages
| Language | Proficiency |
|---|
| English | Native speaker |
| Malay | Professional |
| German | Elementary |
| Swedish | Elementary |
| Dutch | Elementary |
Education
Nanyang Technological University, Nanyang Business School, Singapore
Bachelor of Business (Marketing) (Honours with Merit) | Aug 2015 – July 2019
Pioneer Junior College
GCE ‘A’ Levels | Jan 2011 – Dec 2012