Erfi Anugrah

Work Experience

Cloudflare, Customer Solutions Engineer | Jan 2021 – Present

  • Elevating product adoption, and addressing new use cases as they come up during the customers’ journey with Cloudflare

  • Handling customer escalations, complex onboardings, and migrations as well as general technical project management

  • Cloudflare Capabilities Award Q4 2021

  • Most Customer Focused Award Q4 2021

  • CSE of the Quarter (APJC) Q3 2022

Cloudflare, Solutions Engineer | July 2019 – Dec 2020

  • Conducted POCs, demos, technical discussions for prospects, ranging from the bleeding edge start-ups to the monolithic traditional enterprises in the region, primarily within ASEAN

  • Conducted webinars, presented and demo-ed at tradeshows as well as hands-on developer-oriented events

  • On the post-sales side of things, accelerated adoption of technologies as well as aiding customers to eliminate some technical debt as well as helping customers under attack

  • Won the MVP award in Q1 2020

Cloudflare, Marketing Intern | July 2018 – Dec 2018

  • Led all marketing campaigns in APAC with cross functional partnerships with demand gen, product, events, advertising & sales in HQ.

  • Launched integrated ABM campaigns, such as content syndication, ads, webinars & email drips.

  • Worked on and helped build from the ground up, a performance product webinar.

  • Built integrated marketing campaigns for APAC field and partner events.

  • Executed weekly social media blog/product copy

  • Formulated sales enablement fact sheet

  • Wrote a blog post

Advanced Materials Technologies, Marketing Intern | May 2017 – July 2017

  • Market research - customer profiling of current and prospective business partners

  • Creation of marketing assets such as photos, logos and videos

  • Cataloguing metal/ceramic injection and 3D printed parts for future use in an internal database

  • Managing Salesforce reports for the company. Data entry of new leads for processing into new opportunities.

Singapore Police Force, KINS, First Team-in-Charge, Acting Guard Commander | May 2013 – March 2015

  • Excelled in team management and security deployment.

  • Excelled in administration duties as well as taking over the Guard Commander post when the former one had to defer from service.

  • Assisted in managing and the operations of the training camp. Resulting in non-incident operations of the camp.


EnglishNative speaker


Nanyang Technological University, Nanyang Business School, Singapore

Bachelor of Business (Marketing) (Honours with Merit) | Aug 2015 – July 2019

Pioneer Junior College

GCE ‘A’ Levels | Jan 2011 – Dec 2012