Erfi Anugrah

Work Experience

Elevating product adoption, and addressing new use cases as they come up during the customers’ journey with Cloudflare
Handling customer escalations, complex onboardings, and migrations as well as general technical project management
Cloudflare Capabilities Award Q4 2021
Most Customer Focused Award Q4 2021
CSE of the Quarter (APJC) Q3 2022

Conducted POCs, demos, technical discussions for prospects, ranging from the bleeding edge start-ups to the monolithic traditional enterprises in the region, primarily within ASEAN
Conducted webinars, presented and demo-ed at tradeshows as well as hands-on developer-oriented events
On the post-sales side of things, accelerated adoption of technologies as well as aiding customers to eliminate some technical debt as well as helping customers under attack
Won the MVP award in Q1 2020

Led all marketing campaigns in APAC with cross functional partnerships with demand gen, product, events, advertising & sales in HQ.
Launched integrated ABM campaigns, such as content syndication, ads, webinars & email drips.
Worked on and helped build from the ground up, a performance product webinar.
Built integrated marketing campaigns for APAC field and partner events.
Executed weekly social media blog/product copy
Formulated sales enablement fact sheet
Wrote a blog post

Market research - customer profiling of current and prospective business partners
Creation of marketing assets such as photos, logos and videos
Cataloguing metal/ceramic injection and 3D printed parts for future use in an internal database
Managing Salesforce reports for the company. Data entry of new leads for processing into new opportunities.

Excelled in team management and security deployment.
Excelled in administration duties as well as taking over the Guard Commander post when the former one had to defer from service.
Assisted in managing and the operations of the training camp. Resulting in non-incident operations of the camp.