Cloudflare
Senior Customer Solutions Engineer
Oct 2024 – Present
- Designing and implementing enterprise-grade solutions for complex customer requirements
- Leading strategic technical discussions to address evolving customer use cases
- Orchestrating seamless customer onboarding and migration processes
- Contributing to technical documentation and knowledge base development
- Mentoring junior engineers and sharing technical expertise across teams
Customer Solutions Engineer
Jan 2021 – Oct 2024
- Elevate product adoption and address new use cases during customers' journey with Cloudflare
- Handle customer escalations, complex onboardings, and migrations
- Manage general technical projects
- Awards and Recognition:
- CSE of the Quarter (EMEA) Q2 2024
- CSE of the Quarter (APJC) Q3 2022
- Cloudflare Capabilities Award Q4 2021
- Most Customer Focused Award Q4 2021
Solutions Engineer
Jul 2019 – Dec 2020
- Conducted POCs, demos, and technical discussions for prospects, from startups to enterprises, primarily within ASEAN
- Led webinars, presentations, and demos at tradeshows and developer-oriented events
- Accelerated technology adoption and aided customers in eliminating technical debt
- Assisted customers during attacks
- Awards and Recognition:
- Won the MVP award in Q1 2020
Marketing Intern
Jul 2018 – Dec 2018
- Led APAC marketing campaigns, collaborating with demand gen, product, events, advertising & sales teams in HQ
- Launched integrated ABM campaigns (content syndication, ads, webinars & email drips)
- Developed a performance product webinar from the ground up
- Created integrated marketing campaigns for APAC field and partner events
- Executed weekly social media blog/product copy
- Formulated sales enablement fact sheet
- Authored a blog post
Advanced Materials Technologies
Marketing Intern
May 2017 – Jul 2017
- Conducted market research, profiling current and prospective business partners
- Created marketing assets including photos, logos, and videos
- Catalogued metal/ceramic injection and 3D printed parts for internal database
- Managed Salesforce reports and data entry for lead processing
Singapore Police Force
KINS, First Team-in-Charge, Acting Guard Commander
May 2013 – Mar 2015
- Excelled in team management and security deployment
- Performed administration duties and assumed Guard Commander role when needed
- Assisted in managing training camp operations, ensuring incident-free operations